Privacy Policy
Last Updated: January 1, 2025
Table of Contents
1. Introduction
Effective Date: January 1, 2025
Welcome to Robinhood Claims ("we," "us," "our"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website and use our services.
Important: Robinhood Claims is a lead generation service that connects individuals with licensed attorneys. We are NOT a law firm and do not provide legal advice, representation, or services. By using our website, you acknowledge that no attorney-client relationship is created between you and Robinhood Claims.
This Privacy Policy complies with the California Consumer Privacy Act (CCPA) and the European Union's General Data Protection Regulation (GDPR).
2. Information We Collect
We collect information that you provide directly to us and information automatically collected when you use our website. The categories of personal information we collect include:
2.1 Information You Provide
- Personal Identifiers: Name, email address, phone number, mailing address, IP address (CCPA § 1798.140(o)(1)(A))
- Account Information: Robinhood account email, account status, account type
- Trading Information: Trading activity during March 2021, stock holdings (particularly GameStop), account restrictions experienced
- State of Residence: To determine eligibility and applicable laws
- Communications: Any correspondence you send to us
2.2 Automatically Collected Information
- Technical Data: IP address, browser type and version, device type, operating system (CCPA § 1798.140(o)(1)(F))
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Cookies and Tracking: We use cookies and similar technologies to collect information about your browsing activities
2.3 CCPA Categories
The personal information we collect falls into the following categories under CCPA § 1798.140(o):
- Category A: Identifiers (name, email, address, phone, IP address)
- Category B: Personal information categories listed in Cal. Civ. Code § 1798.80(e)
- Category F: Internet or other electronic network activity information
- Category G: Geolocation data (state level)
3. How We Use Your Information
We use the information we collect for the following business purposes, as defined by CCPA § 1798.140(d):
- Evaluate Potential Claims: To assess whether you may have a valid legal claim related to Robinhood's trading restrictions in March 2021
- Connect You with Attorneys: To share your information with licensed attorneys who may be able to represent you
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Communication: To respond to your inquiries and provide updates about your submission
- Business Operations: To maintain business records, conduct analytics, and improve our services
- Security: To detect, prevent, and address fraud, security issues, and technical problems
5. Your Rights (CCPA & GDPR)
Depending on your location, you have certain rights regarding your personal information:
5.1 California Residents (CCPA)
If you are a California resident, you have the following rights:
Right to Know (§ 1798.100, § 1798.110)
- The categories of personal information we collected about you
- The categories of sources from which we collected your personal information
- Our business or commercial purpose for collecting or selling personal information
- The categories of third parties with whom we share personal information
- The specific pieces of personal information we collected about you
Right to Delete (§ 1798.105)
You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal compliance, business records retention). To exercise this right, visit our Delete My Personal Information page.
Right to Opt-Out of Sale (§ 1798.120)
You have the right to opt-out of the sale of your personal information. To exercise this right, visit our Do Not Sell My Personal Information page.
Right to Non-Discrimination (§ 1798.125)
We will not discriminate against you for exercising any of your CCPA rights. However, please note that if you opt-out of the sale of your information, we will not be able to connect you with attorneys, which is the primary purpose of our service.
5.2 European Residents (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the following rights under GDPR:
- Right of Access (Article 15): Request a copy of your personal data
- Right to Rectification (Article 16): Correct inaccurate personal data
- Right to Erasure (Article 17): Request deletion of your personal data
- Right to Restrict Processing (Article 18): Request limitation of processing
- Right to Data Portability (Article 20): Receive your data in a structured format
- Right to Object (Article 21): Object to processing of your personal data
- Right to Withdraw Consent: Where processing is based on consent
5.3 How to Exercise Your Rights
To exercise any of these rights, you may:
- Visit our Do Not Sell page
- Visit our Delete My Data page
- Email us at: privacy@robinhoodclaims.com
We will respond to your request within 45 days as required by CCPA § 1798.130(a)(2). We may request additional information to verify your identity before processing your request.
6. Data Retention
We retain your personal information for the following periods:
- Active Collection Period: 6-12 months from the date you submit your information, during which we actively market your information to attorneys
- Post-Sale Records: 7 years after your information is sold to an attorney or transferred, as required for business record retention and legal compliance
- Legal Compliance: As required by applicable laws, regulations, or legal proceedings
- Opt-Out Requests: Permanently maintained to honor your opt-out preferences
After the retention period expires, we will securely delete or anonymize your personal information, unless we are required by law to retain it longer.
7. Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption of data in transit using SSL/TLS
- Secure storage with access controls
- Regular security assessments and updates
- Employee training on data protection
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are under 18, please do not provide any information on this website.
If we learn that we have collected personal information from a child under 18, we will delete that information immediately. If you believe we have collected information from a child under 18, please contact us at privacy@robinhoodclaims.com.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will:
- Update the "Last Updated" date at the top of this page
- Post the revised policy on our website
- Notify you by email if the changes are material (if we have your email address)
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@robinhoodclaims.com
Mailing Address:
Robinhood Claims
[Address Line 1]
[City, State ZIP]
Phone: [Phone Number]